![]() In the softphone application, select the Poly headset as the default audio device. Click here to view softphones compatible with the Poly software. Poly continually improves products and services, such as Plantronics Hub, which receives maintenance updates. Download the Poly software from the Poly website here. As part of the Poly software portfolio, Plantronics Hub is a client application that allows users to control the settings on their Poly audio device. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. Download previous versions of Hub Desktop for Windows or Mac. This forum reply, or post is based upon my personal experience and does not reflect the opinion or view of my employer. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Serial number or firmware version of headset/speaker/USB dongle when issue is noticed.Provide screenshots related to issue or error messages (if any).NOTE : Ensure the large end of the eartip faces down towards the microphone. ![]() NOTE: If Plantronics Hub is started second, it is necessary to restart. 5-2 If you prefer the over-the-head style, attach the headband to the headset.-1. Select Microphone: BT300, Speaker: BT300. by selecting the Plantronics device, as follows: 3CX > Click the. NOTE IMPORTANT STEP: Enable Plantronics support in 3CX. Video of issue if possible as it will help visualize the issue. Here are some other findings you may find useful:.Please raise a ticket with Poly Technical Support. If beeps continues then it would indicate a possible hardware failure normally requiring RMA but I advise you to open a ticket with our technical support teams to get further confirmation on the same since t roubleshooting or providing support via the community is outside the scope for myself as a Poly employee. Ensure headset and USB dongle firmware are up to date. Also try doing a reset on headset via the Plantronics HUB mobile app then pair again and test I found the problem : the dongle is non functionning, it is not detected on other computers (even a mac) : so the problem is not with the driver or the OS. Following the instructions, generate your tenant-specific installer. ![]() ![]() Try making a fresh pairing with phone and BT600 USB adapter Sbastien009 Replied on OctoReport abuse In reply to Michael Gall's post on OctoThanks for your answer. With the Plantronics Manager Pro open, go to Admin > Plantronics Hub > Installing Client WIN. From what I understand the unit is making constant Beep noises. ![]()
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